Refund Policy

If you have changed your mind and the items are unsuitable then please contact us within 14 days of receipt of the goods to arrange a refund. You will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being in perfect, unused and complete in their unopened original packaging. Please allow 14 working days for this process.

All shipping back to DESI Beer Project is to be paid for by the customer. We recommend that your carrier provides you with 'proof of delivery' as DESI Beer Project cannot be held responsible for goods lost or damaged in transit.

If for any reason your order is incorrect or damaged, then DESI Beer Project will offer a replacement or refund. Please contact us within 14 days of delivery with your order number and a photo of the affected items so we can sort it quickly.

You can cancel your order any time before it has been dispatched for a full refund. Just email hello@desibeerproject.com with your order number as soon as possible. Once an order has left our warehouse it can no longer be cancelled, but you can still return it under the Change of Mind terms above.

Refunds are made to the original payment method. Most banks show the refund within 5–10 working days of us processing it. We'll email you when the refund has been issued from our end.

For health, safety and licensing reasons, we cannot accept returns of opened cans, partially consumed products, or items that have been damaged after delivery through misuse or improper storage.

You can always contact us for any return question at hello@desibeerproject.com.